FAQs
Check here the frequently asked questions; if you still have doubts, please contact us.
What types of baby clothes can I find at Alma de Ternura?
At Alma de Ternura, you will find classic, comfortable, and unique baby clothing, selected in limited quantities. We prioritize pieces with delicate details, soft fabrics, and styles ideal for everyday wear and special occasions.
Is the baby clothing comfortable for daily use?
Sim. Toda a nossa roupa de bebé é escolhida com foco no conforto, suavidade e liberdade de movimentos, permitindo que os bebés brinquem, durmam e explorem o mundo com total bem-estar.
How to choose the correct baby clothing size?
You can check our baby clothing size guide available on the website. If the baby is between sizes, we recommend choosing the larger one for greater comfort and durability. If in doubt, we offer personalized support.
Does the store ship baby clothes nationwide?
Yes. We ship baby clothes to mainland Portugal, the Islands, and Europe, with home delivery options and a tracking number to follow your order.
How long does it take to deliver the baby clothes?
• Mainland Portugal: delivery on the next business day after shipping
• Islands: 2 to 3 business days (or up to 2 weeks for sea shipments)
• Spain: up to 48h
• Europe: 3 to 7 business days
Can I exchange or return baby clothes purchased online?
Is the baby clothing from Alma de Ternura sold in limited quantities?
Yes. We carefully select the models and work with limited quantities, ensuring special and unique pieces.
Does the store offer personalized support in choosing baby clothes?
Yes 🤍 At Alma de Ternura, you can count on personalized support to help with choosing sizes, styles, and combinations, making the shopping experience simple and peaceful.
What are the available payment methods?
We accept Multibanco and MB WAY, ensuring secure and convenient purchases in our online baby clothing store.
How to care for baby clothes to make them last longer?
We recommend washing up to 30ºC, preferably by hand or on short cycles, avoiding the dryer and drying in the shade. These precautions help preserve the softness and quality of the pieces.