Shipping Policy

Informações sobre Envios e Entregas

Shipping Policy

Shipping Policy

At Alma de Ternura, we want you to receive your order quickly and safely. Learn about our shipping policy.



Understand our Shipping Policy

Free shipping on purchases over €60 for Continental Portugal. A way to thank you for your trust! 🤍


Shipping Areas and Costs:

We ship to Portugal and Europe:

  • Continental Portugal - €4.90 
  • Islands (Azores and Madeira) - €5.90
  • Spain - €6.50
  • Europe - €14.90

Carrier

We work with CTT to ensure safe and efficient deliveries throughout the national and international territory.


Delivery Time

Continental Portugal: Shipped on the next business day after payment confirmation. Delivery usually in 1–2 business days.

Islands and Europe: Delivery times vary depending on the destination. We will contact you with specific information after your order.


Order Processing

Orders are processed and shipped on business days (Monday to Friday). Orders placed on weekends or holidays will be processed on the next business day.


Order Tracking

As soon as your order is shipped, you will receive an email with the tracking code to follow the delivery in real time.




Need Help?

If you have any questions about your order or shipping, do not hesitate to contact us. We are here to help! 🤍

almadeternura@gmail.com